Pogoji poslovanja

TABLE OF CONTENTS:
1. General
2. Provider's data
3. Contacts
4. Takeover sites
5. Prices
6. Quantities
7. Delivery
8. Payments
9. Contract
10. Withdrawal from the contract/return of goods
11. Cancelation of order
12. Warranty
13. Non-conformity of goods
14. Information about the appeal procedure
15. Out-of-court settlement of consumer disputes
16. Product reviews on the website
17. Sorting of products on category pages and in search results
18. Security and Privacy
19. Collection and protection of personal data
20. Cookie Notice
21. Disclaimer
22. Help and additional questions
23. Final Provisions

 

1. General
The purpose of these General Terms and Conditions (hereinafter: Terms and Conditions) is to clearly define the rights and obligations of the provider and users of the online center when using the online store, ordering, purchasing and selling goods and services available in the online store, as well as the business relationship between the provider and users of the online store.

 

According to these terms and conditions, a buyer/user (hereinafter referred to as a buyer or user) is understood as any natural person who is a consumer, as well as a legal or natural person who is not a consumer, and has made a purchase on the ErgoSpace.eu website, whereby certain, the rights stated in these terms and conditions belong only to customers who are consumers, as is also explicitly defined below in the individual chapters of these terms and conditions.

In accordance with the provisions of the law governing the rights of consumers in the offering, sale and other forms of marketing of goods and services by companies, the buyer is a natural person who acquires or uses goods and services for purposes outside of his professional or gainful activity.

 

The business conditions deal with the operation of the online store provider EVOLT, d.o.o. (hereinafter the provider or eVolt), the rights of the user/buyer and the business relationship between the provider and the buyer. The stated business conditions govern the sale of goods and services available in the online store.

A purchase made through the online store is considered a purchase made in accordance with the regulations in force in the Republic of Slovenia.

 

Before completing the purchase or placing an order, the buyer must confirm familiarity with and agreement with these business terms by clicking, otherwise the order cannot be placed. The terms of business are available on the website https://www.ergospace.eu/pages/terms-of-service, and the buyer can download them to their electronic device via an internet connection, and the terms of business will also be forwarded to the buyer no later than order of goods to his email address.

 

2. Provider's data

• Name: EVOLT, trgovina po pošti ali po internetu, d.o.o.
• Abbreviated name: EVOLT, d.o.o.
• Address: Ob sotočju 4, 1000 Ljubljana, Slovenia
• Phone at the company headquarters: +386 (0)30 771 787
• Email: info@ergospace.eu
• Taxpayer: YES
• Identification number: 9575847000
• VAT ID: SI86050494
• Activity code: G/47.910
• Entry in the court register: District Court in Ljubljana, no. SRG 2024/3503
• Transaction accounts: NLB d.d. - SI56 0284 3026 57748 267

 

3. Contacts
If you need general information or help about the online offer, the use of the website, online orders, online delivery or returns, you can contact our staff, Mon - Fri, from 8:00 a.m. to 4:00 p.m. on phone no. +386 30 771 787 or email us at: info@ergospace.eu

 

4. Takeover sites
Menardova ulica 26, 1000 Ljubljana, Slovenia.

 

5. Prices
The prices shown on the website www.ergospace.eu may change without prior notice. All prices are in euros and include value-added tax. Prices do not include delivery costs or postage. These are listed when calculating the value of the order before the electronic confirmation of the order.

Discount coupons are valid on selected ErgoSpace retailer products during certain periods. Discounts of several coupons are not cumulative.

Prices are not adjusted based on automated decision-making (price adjustment to the consumer's purchasing power, his profile based on past purchases, etc.).

 

6. Quantities
The purchase of products in the online store is possible in quantities suitable for households. EVOLT d.o.o. reserves the right not to deliver the ordered goods in the event of an excessive quantity of ordered products (by the same customer/household), or to cancel the order.

 

7. Delivery
In the ErgoSpace.eu online store, we strive for the fastest possible delivery of ordered goods. The delivery of the ordered goods is carried out by the deadline indicated on the website next to the product itself. In the event that you may have ordered goods that, due to unforeseen reasons, we cannot ship within the promised time, we will inform you of the new delivery time via the provided contact information.

 

The ErgoSpace.eu online store offers free delivery throughout the European Union (EU) for all items, except for those where it is expressly stated that delivery is charged by agreement.

 

The ErgoSpace.eu online store uses two different providers for delivery. For small to medium-sized packages weighing up to 40 kg, we use the services of the GLS provider. The provider GLS usually delivers packages within 1 to 7 working days (depending on whether the product is in stock in our warehouse in Ljubljana). In the case of packages that exceed the weight of 40 kg, we use the services of the UPS provider. UPS takes a maximum of 14 days to deliver such packages.

 

In case the recipient is not present at the specified address at the time of delivery, delivery services usually leave the package in a designated place, such as in front of the door, with a neighbor or in a parcel machine. However, this is not always feasible due to the following reasons: security measures, specific instructions from the sender, the nature of the shipment or the recipient's requirements.

 

8. Payments
The ErgoSpace.eu online store allows the following payment methods:

 

1. By pre-invoice or UPN form

Please inform us in advance of your wish to create a preliminary invoice by email info@ergospace.eu or by phone (+386) (0)30 771 787 and we will be happy to respond. We try to respond to orders with pre-invoice requests received on weekdays between 9:00 a.m. and 4:00 p.m. the same day. You can also submit a request for a pre-invoice or payment via the UPN form during the process of completing your order. Once you have confirmed your order, we will automatically send you a proforma invoice via email.

 

2. With a payment card

Choose the appropriate payment card from the list. You can choose from the following: Visa, Mastercard, Maestro and American Express.

To use payment cards, check with your bank if the card you want to pay with is enabled for online payment.

 

3. Installment repayment - 1 installment | Summit Leasing Slovenia (only available in Slovenia)

The ErgoSpace.eu online store allows its customers to purchase in installments. This activity is performed independently by the contractual partner Summit Leasing Slovenia.

 

9. Contract
A contract concluded at a distance is concluded between ErgoSpace and the user on the basis of organized distance sales. This organized distance sale is managed by ErgoSpace.eu, which for the purpose of concluding the contract, until the moment of its conclusion, exclusively uses means of communication at a distance (eg: e-mail and the web or the Internet).

 

ErgoSpace.eu and the user regulate mutual rights and obligations in the purchase of goods and services at a distance with these terms and conditions, which constitute an integral part of the contract concluded at a distance. Before concluding a distance contract, the user must familiarize himself with the content of these conditions and confirm his agreement with the rights and obligations arising from these conditions and with the obligation to pay.

 

By placing an online order, the purchase contract between the buyer and the seller is concluded. By submitting the order, the buyer confirms his agreement with the payment and the terms of business, and the seller undertakes to respect the price and other conditions of purchase valid at the time of submitting the order.

 

Price error as an obvious error: If the price is significantly lower than the normal market price and there is an obvious error, it can be considered an obvious error that is visible and obvious to the average consumer. In such a case, the seller can cancel the contract if it is determined that there has been a mistake.

 

Duty to notify: The seller must notify the consumer of the defect as soon as it is discovered. This means that the seller must contact the consumer as soon as possible to inform them of the incorrect price and explain that an error has occurred.

 

Contractual freedom and fairness: When concluding contracts, the principle of fairness applies, which means that neither party may exploit a price error to the detriment of the other. If a consumer has ordered a product at an obviously incorrect price, they are expected to act in accordance with good business practice.

 

As a general rule, an order for the purchase of goods and services is concluded when the user of the online store receives an order confirmation by e-mail, unless the terms of the individual offer explicitly state otherwise. The user receives the terms and conditions for the purchase of goods and services and the confirmation of the completed order for goods and/or services to the e-mail address entered upon registration or non-registration. The user can download these terms and conditions to his electronic device via an Internet connection, and the terms and conditions of business will also be forwarded to the buyer at the latest when purchasing the goods to his e-mail address. ErgoSpace.eu does not store the text of contracts.

 

For any additional information, we are available at phone number +386 30 771 787 or at the email address info@ergospace.eu.

 

10. Withdrawal from the contract/return of goods

10.1. 

When purchasing at a distance (online purchase), the consumer has the right to, within 14 days from the purchase or from the receipt of the goods or digital content withdraw from the contract without giving a reason and return the product.

 

In order to assert the right to withdraw, the consumer must inform the provider with an unambiguous statement of his decision to withdraw from the contract (e.g. by letter sent by post to the address EVOLT d.o.o., Ob sotočju 4, 1000 Ljubljana or by e-mail to the address info@ergospace.eu ). The consumer sends any unequivocal statement from which it is clear that he withdraws from the contract. It is considered that the consumer has submitted a withdrawal statement in time if it is sent within the deadline set for withdrawal from the contract.

 

If the consumer has already received the goods or digital content delivered on a physical medium and withdraws from the contract, he/she shall return it to the provider no later than 14 days after notification of withdrawal from the contract. It is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period. The direct costs of returning the goods are borne by the consumer.

 

If the consumer withdraws from the contract, the provider will reimburse him without undue delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal from this contract, all payments received, including delivery costs (except for additional costs due to choosing a type of delivery that is not the most affordable standard form of delivery offered by the provider). The refunded amount, therefore, also covers the costs of standard delivery, which were paid when the goods were purchased. In the event that the above-standard delivery was chosen, the provider is not obliged to return it to the consumer.

 

We return payments received to the consumer using the same means of payment that the consumer used. If you agree to a transfer to your TRR (at no additional cost) for the purpose of a faster refund, please mark this on the form or statement with which you submit your resignation statement. In this case, the consumer does not bear any costs.

 

The seller has the right to withhold the refund of the purchase price until the returned goods are accepted or until proof is provided that the consumer sent the product to the seller.

 

10.2. 

The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods, as a result of which it is recommended to the user that the goods are unused, undamaged, in an unchanged quantity and in the original packaging (the latter in particular in order to protect the goods from damage during the return process). Because we want the process of withdrawing from the contract to proceed without complications in order to avoid a reduction in the refund of the purchase price, we have prepared a short list of what to pay attention to when purchasing remotely:

 

• Carefully open the packaging and keep it in an unaltered state until you are completely sure that the product is suitable; when returning the product, return it in the original, undamaged packaging to avoid a reduction in the refund;
• 
  Handle the products you received with care, as damage and scratches may occur, especially on products that have lacquered black surfaces (LCD screens, housings, etc.),
• 
  Remove the protective film carefully, as careless removal of protective films and materials can cause damage to the product (e.g. dark lacquered surfaces),
  the products must not show signs of use (dust, hair, scratches, stains, dirt, etc.),

The reduction in the value of the goods that have been used (beyond the limits of the test to determine the nature, properties and functioning of the goods) amounts to a certain % of the regular retail price of the goods on the day of purchase of these goods: in the event that, due to reasons on the part of the user, damage has occurred to the goods ( e.g. that the goods or components of the sales kit are damaged, in a changed quantity or quality), ErgoSpace.eu is entitled to claim compensation for the entire damage to the goods, in accordance with the basic principles of civil liability. 

The user's responsibility for payment of a reduction in the value of the goods may amount to the amount of the full regular retail price of the goods on the day of purchase of these goods, depending on the extent of the reduction in value, which is individually determined for each individual case by ErgoSpace.eu or the authorized suppliers and service providers of the goods.

 

10.3. 

The possibility of withdrawing from the contract or return of goods does not apply in the following cases:

 

 

• for goods or services, the price of which depends on fluctuations in the markets, which the company has no influence on and which may occur within the withdrawal period from the contract,
• for goods that were manufactured according to the exact instructions of the consumer or was adapted to his personal needs,
• for goods which, due to their nature, are not suitable for return because they are inseparably mixed with other items,
• for goods that are perishable or expire quickly,
• for sealed audio or video and computer programs, if the consumer has opened the security seal after delivery,
• withdrawal from the contract is also not possible in the case of delivery of digital content that is not delivered on a physical data carrier, if implementation has begun and when the contract obliges the consumer to pay, if:
  - the consumer has previously given explicit consent for the start of implementation during the withdrawal period,
  - the consumer has agreed to thereby lose the right to withdraw from the contract, and
  - the company has submitted a certificate on paper or, if the consumer agrees, on another permanent medium.

10.4. 

Before returning a product sold by an ErgoSpace.eu seller on the ErgoSpace.eu website, you can inform us at info@ergospace.eu. You can return the goods in two ways:

 

• Send the purchased product together with all associated equipment and documentation to the address Menardova ulica 26, 1000 Ljubljana.
• You can return the purchased product and all associated documentation at your own expense in person at our pick-up location and return the purchased product there.

 

11. Cancelation of order
Orders received through the ErgoSpace.eu online store can be canceled by the consumer at no additional cost until receiving an email stating that the order has already been shipped from the ErgoSpace.eu online center. Notification of order cancelation is possible exclusively via email info@ergospace.eu.

 

Please include the following information in your email:

• In the subject of the message: Cancelation of order
• In the content of the message: a) name and surname of the consumer b) address of the consumer c) order number

 

12. Warranty
The guarantee is valid in the territory of the European Union (EU).

 

A guarantee is any obligation that the manufacturer (hereinafter: the guarantor) undertakes towards the consumer in addition to the legal obligations of the seller from the mandatory guarantee for the conformity of the goods and with which he undertakes to repair or replace the goods for the consumer free of charge, to return part or all of the purchase price, where the goods do not meet the specifications or do not have the properties stated in the warranty card or relevant advertising message available at or before the conclusion of the contract.

 

The guarantee legally binds the guarantor under the conditions set out in the guarantee sheet and the related advertising messages, which are available at the time of the conclusion of the contract or before.

 

The guarantor guarantees the quality of the product or flawless operation within the warranty period, if you use it in accordance with its purpose and the attached instructions.

 

The warranty period begins on the day the product is delivered to the consumer.

 

The guarantee is valid in the territory of the European Union (EU). The warranty is valid for 24 months. After the warranty period has expired, the company EVOLT d.o.o. guarantees the supply of spare parts and service for a period of at least 3 years.

 

If the goods for which a mandatory guarantee is issued do not meet the specifications or do not have the properties stated in the guarantee sheet or advertising message, the consumer can first request the rectification of the defects. If the defects are not corrected within a total of 30 days from the day the manufacturer or an authorized service center receives a request for correction of defects from the consumer, the manufacturer must replace the goods with identical, new and faultless goods free of charge to the consumer.

 

The deadline from the previous paragraph can be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. The nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement shall be taken into account in determining the extended period. The producer informs the consumer about the number of days for the extension of the deadline and the reasons for its extension before the expiry of the deadline from the previous paragraph. 

 

If the manufacturer does not repair or replace the goods with a new one within the deadline, the consumer can request a refund of the entire purchase price from the manufacturer or request a proportional reduction of the purchase price.

 

If the consumer requests a proportional reduction in the purchase price, the reduction in the purchase price shall be proportionate to the reduction in the value of the goods received by the consumer compared to the value the goods would have had if they had been compliant.

 

Notwithstanding the above, the consumer may request a refund of the amount paid from the manufacturer if the non-conformity occurs within less than 30 days of the delivery of the goods.

 

The manufacturer issues a new warranty card for replaced goods or replaced essential parts of the goods with new ones.

 

The manufacturer or the authorized service can provide the consumer with the free use of similar goods during the repair of goods for which a mandatory warranty has been issued.

 

If the manufacturer does not provide the consumer with replacement goods for temporary use, the consumer has the right to claim the damage he suffered because he could not use the goods from the moment he requested repair or replacement until their execution.

 

Costs for material, spare parts, labor, transfer and transportation of products incurred when repairing defects or replacing goods with new ones are paid by the manufacturer.

 

The time during which the manufacturer provides you with payment for repair, maintenance of goods, spare parts and attachments is at least 3 years after the expiry of the warranty period.

 

Repairs at home are not possible due to the complexity and non-portability of modern service equipment and the availability of spare parts.

 

The seller is not qualified to make a technical assessment regarding possible defects, and thus cannot decide to replace the product without the opinion of the authorized service in the defect.

 

The guarantee does not apply in the cases specified in the individual guarantee sheet next to the individual item.

 

13. Non-conformity of goods

The seller must deliver the goods to the consumer in accordance with the contract and is responsible for any non-conformities the goods had at the time of delivery.

 

13.1. When is it a non-conformity?

 

The goods do not comply with the sales contract, in particular when (subjective requirements):

 

• does not correspond to the description, type, quantity and quality and does not have the functionality, compatibility, interoperability and other properties as stated in the sales contract,
• it is not suitable for the specific purpose for which the consumer needs it and which the consumer informed the seller no later than when concluding the sales contract, and the seller agreed to this,
  not supplied with all accessories and instructions, including instructions for installation, as specified in the sales contract,
  not updated as specified in the sales contract.
  In addition to what is stated in the previous paragraph, the goods are also non-compliant when (objective requirements):
• does not correspond to the purposes for which goods of the same type are normally used, where appropriate other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the individual sector, must be taken into account,
• is not of such quality and does not correspond to the description of the sample or model that the seller made available to the consumer before the conclusion of the sales contract, where applicable,
• is not of such quantity and does not have the characteristics and other characteristics, including in relation to durability, functionality, compatibility and safety, as are usual for goods of the same type and which the consumer can reasonably expect in view of the nature of the goods and having regard to any public statement made by advertising or marking by or on behalf of the seller or other persons in the previous links of the contract chain, including the manufacturer, unless the seller proves that:
  - he did not know about the public statement and cannot reasonably be expected to know about it,
  - the public statement has been corrected prior to the conclusion of the sales contract in the same or comparable manner as it was made, or
  - the public statement could not influence the decision to purchase the goods.

Inconsistency in installations

If installation is an integral part of the sales contract and is carried out or is the responsibility of the seller, any non-conformity resulting from improper installation of the goods shall be deemed to be non-conformity of the goods.

 

If the consumer installs self-installing goods incorrectly due to insufficient installation instructions provided by the seller or, in the case of goods with digital elements, by the seller or the company supplying the digital content or digital service, any non-conformity resulting from incorrect installation of the goods is considered non-conformity of the goods.

 

The consumer can exercise his rights from non-conformity if he informs the seller about the defect within two months from the date on which the non-conformity was discovered. In the notice of non-conformity, the consumer must describe the defect in more detail and allow the seller to inspect the item.

 

13.2. Procedure and warranty claims in case of non-conformity

 

Notice to the seller - notification

The consumer can notify the seller of non-conformity personally, for which the seller must issue a certificate, or send it to the store where the goods were purchased, or communicate it to the seller's representative with whom he concluded the sales contract. The consumer can also send a notice of non-compliance via the email address: info@ergospace.eu.

 

The consumer can exercise his rights from non-conformity if he informs the seller about the non-conformity within 2 months from the date on which the non-conformity was established. In the notice of non-conformity, the consumer describes the non-conformity in detail and allows the seller to inspect the item or to be inspected by an authorized service center.

 

Deadline

The seller is not responsible for non-conformities of the goods that become apparent after two years have passed since the item was delivered. It is considered that the non-conformity of the goods already existed at the time of delivery, if it appears within one year of the delivery of the goods.

 

Warranty claims

In case of correct notification of the seller about the non-conformity, the consumer, under the conditions and in the order from this section, is entitled to:

 

• requires the seller to establish the conformity of the goods free of charge or digital content or digital services;
  In order to establish the conformity of the goods, the consumer can choose between repairing the goods and replacing the goods with new, faultless goods, unless:

  - the fulfillment of the selected warranty claim is impossible or fulfillment of the selected warranty claim represents a disproportionate cost to the seller compared to another warranty claim, taking into account all the circumstances.

- requests a reduction of the purchase price in proportion to the non-compliance or withdraws from the sales contract or contract for the supply of digital content or a digital service and requests a refund of the amount paid. The consumer may request a proportional reduction of the purchase price or withdraw from the sales contract in any of the following cases:

• the seller did not repair or replace the goods or, when applicable, did not complete the repair or replace the goods in accordance with this law, or rejected the consumer's warranty claim for establishing the conformity of the goods in accordance with the sixth paragraph of the previous article;
• the non-conformity exists even though the seller has attempted to establish compliance;
• the nature of the non-conformity is so serious as to justify an immediate proportional reduction of the purchase price or withdrawal from the sales contract, or
  the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.

If the non-conformity occurs within less than 30 days of the delivery of the goods, the consumer may withdraw from the sales contract and request a refund of the amount paid.

 

The consumer can withhold payment of the remaining part of the purchase price or part of this remaining part of the purchase price until the seller fulfills his obligation.

 

The consumer exercises this right by making a statement informing the seller of his decision.

 

In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of asserting a warranty claim.

 

Withdrawal from the sales contract is asserted by the consumer with a statement informing the seller of the decision to withdraw from the sales contract. When the consumer withdraws from the sales contract, the consumer returns the goods to the seller at the seller's expense.

 

The right to assert non-compliance is more precisely regulated by the provisions of the Consumer Protection Act (ZvPot-1). For relationships that are not regulated by laws governing consumer protection, the provisions of the law governing contractual relationships are applied.

 

14. Information about the appeal procedure

The company EVOLT, d.o.o. complies with applicable consumer protection legislation and does its best to fulfill its duty to establish an effective complaint handling system. The customer can file a complaint in several ways, namely in writing, via e-mail (info@ergospace.eu) and verbally on the record at one of the collection points. The competent staff at ErgoSpace.eu will decide on the appeal as soon as possible, or at the latest within 8 days of receiving all the documentation required for the assessment. ErgoSpace.eu will send a response to the complaint with appropriate explanations in writing to the customer's contact address (in most cases to an email address). The customer has the right to object to the complaint.

 

ErgoSpace.eu will send a decision on the objection with appropriate explanations in writing to the customer's contact address within 15 working days. This makes ErgoSpace.eu's decision final and the internal appeal process closed. If the customer is not satisfied with the resolution of the complaint, he can file a lawsuit with the court of actual jurisdiction.

 

15. Out-of-court settlement of consumer disputes

The company EVOLT, d.o.o. in accordance with legal norms, it does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

 

The company EVOLT, d.o.o. as a provider of goods and services engaged in online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers electronically.

 

The mentioned arrangement comes from the current Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22/EC.

 

16. Product reviews on the website
It is possible to provide a rating without logging into an account in the online store, and the option to submit a product rating is available to every visitor to our website. The merchant does not perform a check, or the evaluator who submitted the evaluation for the item in our system is also misled as a buyer of the evaluated product. To submit a review, you must enter any name that will be displayed on the website when evaluating the product and the comment, and a valid email address, which is not published publicly and is only visible to the website administrator. All reviews will be published, regardless of whether they express a positive or negative opinion of the product. Product evaluation and the publication of product evaluations do not affect the contractual relationship between the trader and the buyer. Reviews are not sponsored. Comments containing offensive language and comments containing personal information of eVolt employees or customers' personal information will not be displayed on the website.

 

When submitting a rating, it is possible to rate the product with 1 to 5 stars, with 1 being the lowest and 5 being the highest possible rating. When submitting a rating, marking with stars (from 1 to 5) is not mandatory, as long as the rating is given in text in the field 'Your comment', which is a mandatory field, without which the product rating cannot be submitted. The average rating (average of all submitted ratings for an individual product from 1 to 5) is displayed on the product and other pages where the product is highlighted, namely next to the product name. Comments along with individual ratings are displayed at the bottom of the product page. They are primarily sorted by broadcast date, from newest to oldest. Website visitors can respond to comments that have already been posted and provide feedback that lets the website administrator and other visitors know whether the posted comment was helpful to them.

 

17. Security and Privacy
The online store ErgoSpace.eu provides all the necessary technological and organizational solutions for complete purchase security. The transfer of sensitive personal and transaction data on the website is carried out in a secure mode using the SSL (Secure Sockets Layer) protocol. The data is encrypted with a key of up to 256 bits before it even leaves your browser and is transmitted to our server in a protected form. The system thus prevents anyone from intercepting your personal and transaction data that you send to the online store.

 

The companies EVOLT, d.o.o., and Stripe, Inc. take care of secure authorizations and credit card transactions. for processing payment instruments of NLB Bank.

Stripe uses several advanced techniques and practices to ensure secure credit card authorizations and transactions. Some of the key security methods Stripe uses include:

 

Tokenization:

Stripe uses tokenization, where sensitive credit card information is converted into unique identifiers (tokens) that can be securely stored and used for transactions. Tokenization reduces the risk of data misuse, as the tokens themselves are not usable outside of the Stripe system.

 

Encryption:

Stripe encrypts all data transmitted between the customer and Stripe's servers using advanced encryption techniques (TLS - Transport Layer Security). This ensures that the data is safe from interception in transit.

 

PCI DSS Compliance:

Stripe complies with the highest security standards in the payment card industry known as PCI DSS (Payment Card Industry Data Security Standard). This includes regular security checks, data access controls and other security measures to ensure payment card data is protected.

 

Strict access control:

Stripe uses strict access control mechanisms that limit who can access sensitive data. This includes multi-factor authentication to access Stripe systems.

 

Fraud prevention tools:

Stripe offers advanced fraud detection and prevention algorithms such as Stripe Radar. Stripe Radar uses machine learning and a large database to identify suspicious transaction patterns and prevent fraud in real time.

 

Activity tracking and logging:

Stripe records all activity in its systems, which enables tracking and identification of potential security incidents. These activities are constantly monitored and analyzed to ensure the security of the systems.

 

Card authorizations are carried out in real time with immediate verification of data in the banking system. We also ensure the safety of the purchase by taking into account all valid legal obligations and recommendations of the Slovenian and international consumer association.

 

The transfer of sensitive personal and transactional data between your computer and the ErgoSpace.eu website takes place via a secure encrypted connection.

 

18. Collection and protection of personal data

We inform you that we collect (process) your personal data that we have obtained:

 

when making an online purchase (name and surname, address, email address, delivery address, telephone number, information on the time and object of the purchase, IP address),
in the event of any complaints, reclamations, guarantee claims and other claims (name and surname, address, email address, telephone number, information on the time and content and method of resolving these claims, information on the time and object of purchase),
when ordering e-newsletters (e-mail address) and on the basis of your express consent, and exclusively for the purposes for which you gave your consent.
and based on your possible express consent and exclusively for the purposes for which you have given your consent,

18.1. Protection of personal data

We undertake that the personal data received from you will remain fully stored, protected and processed by the company EVOLT, d.o.o. and any contractual processors of personal data. We will handle all personal data obtained in accordance with the highest standards of security and discretion and always in accordance with the current Act on the Protection of Personal Data and other regulations in this area (General Regulation on the Protection of Personal Data, etc.). With us, your personal data is adequately protected against loss, destruction, falsification, manipulation or unauthorized access by third parties.

 

18.2. Your rights in relation to the protection of personal data

We inform you that:

• your personal data will be processed in accordance with the regulations and for the purpose for which it was collected;
• personal data obtained on the basis of consent (consent) and for the purpose of consent will be processed until you revoke (withdraw) your consent. We will keep other obtained personal data until the expiration of the legal retention period;
• you have the right by law from the company EVOLT, d.o.o. request access to data, their correction, deletion or restriction of processing and the right to file an objection against the processing of personal data and a request for the transfer of personal data. You can exercise the aforementioned rights with a written request sent to the address EVOLT, Ob sotočju 4, 1000 Ljubljana, or to the email address info@ergospace.eu; the company must inform the individual of the company's decision on the individual's objection and must include the reasons and information about the right to appeal to the supervisory authority within 15 days of being informed of the decision;
• you can file a complaint with the supervisory authority (Information Commissioner of the Republic of Slovenia) if the processing of personal data does not comply with the regulations;
• you can contact the company's authorized person for the protection of personal data via the e-mail address info@ergospace.eu;
• personal data may also be processed by contractual partners with whom the company has concluded contracts on the processing of personal data and who at the same time can ensure a correspondingly high level of personal data protection;
• personal data will not be forwarded to third parties, except for those users who have a basis for this in a law, contract or demonstrate another legal basis;
  in relation to the processing of personal data based on explicit consent, the company also carries out automated decision-making, including the creation of profiles, namely for the purpose of analyzing the preferences of individuals and adapting the company's offer to these preferences, as well as information about products, services, innovations and other important information tailored to their preferences notifications.

 

19. Cookie Notice

Legal basis

The basis for notification and use of cookies is the Electronic Communications Act (Official Gazette No. 109/2012; hereinafter ZEKom-1). This includes rules regarding the use of cookies and similar technologies to store information or access information stored on the user's computer or mobile device.

What are cookies?

 

Cookies are small text files that are transferred to the user's computer when the website is visited or with the consent of the visitor. An individual cookie can only be read and used by the server that sent the cookie. It usually contains:

• cookie name,
• the name of the server from which the cookie was sent,
• lifetime of the cookie (when the cookie expires),
• value - usually a randomly generated unique number or selected settings.

The cookie itself does not collect information, but if the server reads it, it can help the website improve the user experience of the visitor. However, it can provide the administrator with an insight into the use of the website.

 

Cookie lifetimes vary. 

Temporary or session cookies (session cookies) - these are created when the website is visited and deleted when the user leaves the website.
Persistent cookies - these cookies remain on the computer even after the visitor leaves the website. They can also last for several years. Among other things, they are intended for building user profiles, saving settings, analyzing traffic.
We also distinguish between our own (1st party cookies) and other (3rd party cookies) cookies. The website loads its own cookies. Other cookies originate from partner websites or services.

What cookies does our website contain?

Basic or necessary cookies – These cookies enable the website to function normally. Without them, we cannot guarantee flawless operation.

Analytical cookies – These cookies allow us to track your use of the website. Based on this data, we can prepare a better user experience and more interesting content.
Setting cookies - We use cookies on our website to ensure a quality user experience. We will be happy if you confirm all cookies.

Settings

 

Browser cookie control - You can change and control cookie settings in your web browser.

• Firefox
• Chrome
• Edge
• Internet Explorer 9
• Internet Explorer 7 and 8
• Opera
• Safari

 

 

20. Disclaimer
The operator of the website, the company EVOLT, d.o.o., strives for the highest possible level of up-to-dateness and correctness of the published data on the website www.ergospace.eu. Nevertheless, a reduced level of performance of the technological solution used, input, transfer or any other processing of data may cause an error that is displayed on the website. In the event that the visitor of the website considers that the information is displayed incorrectly, he can always notify us by email at info@ergospace.eu or by phone (+386) (0)30 771 787. In such a case, the company EVOLT, d.o.o. informed the customer about the changes and allowed him to withdraw from the contract or exchange the ordered item.

 

The company EVOLT, d.o.o. is not responsible for the occasional failure of the site. The company EVOLT, d.o.o. nor is it responsible for the content of opinions about articles written by visitors to our website. We review opinions before publication and reject those that contain obvious falsehoods, are inappropriate, misleading or offensive. The company EVOLT, d.o.o. is not responsible for the information in the opinions and limits itself from any liability arising from the information provided in the opinions. We are also not responsible for minor deviations in the attached images of the items due to different screen resolutions. We sincerely apologize for any errors. The company EVOLT, d.o.o. reserves the right to withdraw from the contract in case of obvious errors. An obvious error is considered to be a mistake in the essential properties of the article and all mistakes that are considered decisive according to the customs of the trade or according to the customer's intention and which the company EVOLT, d.o.o. in case of knowledge, I would not have confirmed or concluded the contract. This also includes obvious pricing errors.

 

21. Help and additional questions
If you have additional questions or need more information regarding our offer or the use of the ErgoSpace.eu website, help is at hand. The list of frequently asked questions can be found at the link, but you can also write to us at info@ergospace.eu or call us on +386 30 771 787 from Mon-Fri, from 8:00 a.m. to 8:00 p.m. write to us at E-mail: info@ergospace.eu.

 

22. Final Provisions
These terms and conditions become effective on September 5, 2024 for users who purchase goods or services on or after this date.

 

As of the date of entry into force of these terms and conditions, the previous business terms and conditions cease to apply.

These terms and conditions are published and accessible on the ErgoSpace.eu website.